Hey, it's Cool Ray
Growing up at the Coliseum, Cool Ray has had a front row seat to the Stingrays his whole life. From dancing during stoppages in play, competing on the ice during intermissions or getting involved with the community, Cool Ray is always finding ways to have fun!
Cool Ray loves living in the Lowcountry and is looking forward to cheering on the Stingrays for many years to come 🏒
Where does Cool Ray make special deliveries or appearances ?
Locations around Greater Charleston are eligible for special visits from Cool Ray & his team. Our system is designed to not permit locations beyond this radius to be booked for deliveries or appearances - attempting to do so will result in errors during checkout process.
In addition Cool Ray makes a limited number of in-seat deliveries each home game for ticketed fans at the North Charleston Coliseum
Questions or concerns? Contact us via Help Chat or hello@mascot-link.com
How do I know exactly when Cool Ray will arrive?
Cool Ray's holiday programs accept bookings based on special delivery windows. These provide a period of time during which the mascot will arrive at your location.
More specific arrival updates will be provided via SMS (text message) on delivery day when mascot is en route. These will be sent to the number provided during the booking process.
What is your special delivery policy?
The responsibility of notifying the intended recipient of the delivery window falls on the purchaser not Cool Ray, the South Carolina Stingrays, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans 😙
Selection of a special delivery time slot occurs at checkout and is final at point of purchase.
Special deliveries will only be made to the address provided in the booking process & must fall within designated special delivery radius.
Should the recipient of a special delivery not be present at a given address (provided during booking process) we will first attempt to call the recipient via contact phone number provided. If contact is not made after 10 minutes, we will contact the purchaser via information provided as whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied
What is your return policy?
Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies.
Issues or concerns with your experience? Contact us via hello@mascot-link.com
I still have questions - how can I get in touch?
Ask questions via Live Help Chat monitored 10-8 EST or email us via hello@mascot-link.com.
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