Ex: Locations within 45 miles of the American Airlines Center are eligible for special visits from the mascots.  Our system is designed to not permit locations beyond this radius to be booked for deliveries or appearances - attempting to do so will result in errors during checkout process. 

In addition, MavsMan & Champ always make a limited number of in-seat deliveries each home game for ticketed fans at the American Airlines Center. 

Questions or concerns? Contact us via Help Chat or hello@mascot-link.com 

All special appearances & events are booked for specific times or windows of time.  More specific arrival updates will be provided via SMS (text message) on delivery day when the mascot is en route.  These will be sent to the number provided during the booking process. 

The responsibility of notifying the intended recipient of the delivery window falls on the purchaser not MavsMan, Champ, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans 😙

Selection of a special delivery time slot occurs at checkout and is final at point of purchase.

Special deliveries will only be made to the address provided in the booking process & must fall within 30 mile radius of Enterprise Center. 

TEAM SPECIFIC 

Ex: Should the recipient of a special delivery not be present at a given address (provided during booking process) we will first attempt to call the recipient via contact phone number provided.  If contact is not made after 10 minutes, we will contact the purchaser via information provided as whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied 

[ Team-Specific ] Ex: Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies. 

Issues or concerns with your experience? Contact us via hello@mascot-link.com 

Ask questions via Live Help Chat monitored  M-F from 10-8 EST or email us any time via hello@mascot-link.com. 

Please note, we can only assist with questions related to mascot events & appearances. If you have general questions about Mavs tickets, programs, or offerings, please contact the team via their primary site.