People often ask...

ThunderBug makes a limited number of in-seat deliveries each home game for ticketed fans at the Amalie Arena. *Purchasing a mascot in-game visit does not include a ticket or access to the game itself. This is intended to be an add-on experience for ticketed fans*

It is the responsibility of the purchaser to communicate any updates to seat locations on game day.

ThunderBug loves taking pictures with fans, but please be considerate of those around you and the game action ahead of doing so! 

Questions or concerns? Contact us via Help Chat or hello@mascot-link.com 

ThunderBug's holiday programs accept bookings based on special delivery windows. These provide a period of time during which the mascot will arrive at your location. 

More specific arrival updates will be provided via SMS (text message) on delivery day when mascot is en route.  These will be sent to the number provided during the booking process. 

The responsibility of notifying the intended recipient of the visit or experience falls on the purchaser not ThunderBug, MascotLink Bookings, nor other partners. Especially, as this may or may not be a surprise for the intended recipient. 

Selection of an in-game experience or local delivery time slot occurs at checkout and is final at point of purchase.

Special deliveries will only be made to the street address or in-game seat location provided in the booking process. For local deliveries, the street address must fall within designated special delivery radius. 

Should the recipient of a special delivery not be present at a given location(provided during booking process) we will first attempt to call the recipient via contact phone number provided.  If contact is not made after 10 minutes, we will contact the purchaser via information provided as whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied 

Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies. 

Issues or concerns with your experience? Contact us via hello@mascot-link.com 

Ask questions via Live Help Chat monitored M-F from 10-8 EST or email us any time via hello@mascot-link.com.

Please note, we can only assist with questions related to mascot events & appearances. If you have general questions about Tampa Bay Lightning tickets, programs, or offerings, please contact via Bolts' primary webpage.