Where does ThunderBug make special deliveries or appearances ?
Locations within 30 miles of the Amalie Arena are eligible for special visits from ThunderBug & his team. Our system is designed to not permit locations beyond this radius to be booked for deliveries or appearances - attempting to do so will result in errors during checkout process.
ThunderBug makes a limited number of in-seat deliveries each home game for ticketed fans at the Amalie Arena. Book In-Seat Game Visits here.
Questions or concerns? Contact us via Help Chat or hello@mascot-link.com
Does ThunderBug make in-game visits?
ThunderBug makes a limited number of in-seat deliveries each home game for ticketed fans at the Amalie Arena. *Purchasing a mascot in-game visit does not include a ticket or access to the game itself. This is intended to be an add-on experience for ticketed fans*
Book ThunderBug In-Game Seat Visits here
ThunderBug loves taking pictures with fans, but please be considerate of those around you and the game action ahead of doing so!
Questions or concerns? Contact us via Help Chat or hello@mascot-link.com
How do I know exactly when ThunderBug will arrive?
ThunderBug's birthday delivery program accepts bookings based on special delivery windows. These provide a period of time during which the mascot will arrive at your location.
More specific arrival updates will be provided via SMS (text message) on delivery day when mascot is en route. These will be sent to the number provided during the booking process.
What is your special delivery policy?
The responsibility of notifying the intended recipient of the delivery window falls on the purchaser not ThunderBug, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans 😙
Selection of a special delivery time slot occurs at checkout and is final at point of purchase.
Special deliveries will only be made to the address provided in the booking process & must fall within designated special delivery radius.
Should the recipient of a special delivery not be present at a given address (provided during booking process) we will first attempt to call the recipient via contact phone number provided. If contact is not made after 10 minutes, we will contact the purchaser via information provided as whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied
What is your return policy?
Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies.
Issues or concerns with your experience? Contact us via hello@mascot-link.com
I still have questions - how can I get in touch?
Ask questions via Live Help Chat monitored M-F from 10-8 EST or email us any time via hello@mascot-link.com.
Please note, we can only assist with questions related to mascot events & appearances. If you have general questions about Tampa Bay Lightning tickets, programs, or offerings, please contact via Bolts' primary webpage.
hello@mascot-link.com
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