People often ask...

Moondog makes a limited number of in-seat deliveries each home game for ticketed fans at the Rocket Mortgage Fieldhouse. 

Questions or concerns? Contact us via Help Chat or hello@mascot-link.com

Holiday programs accept bookings based on special delivery windows. These provide a period of time during which the mascot will arrive at your location. 

More specific arrival updates will be provided via SMS (text message) on delivery day when the mascot is en route.  These will be sent to the number provided during the booking process. 

The responsibility of notifying the intended recipient of the delivery window falls on the purchaser not the mascot, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans 😙

Selection of a special delivery time slot occurs at checkout and is final at point of purchase.

Special deliveries will only be made to the address provided in the booking process & must fall within the special delivery radius.

Should the recipient of a special delivery not be present at a given address (provided during booking process) we will first attempt to call the recipient via contact phone number provided.  If contact is not made after 10 minutes, we will contact the purchaser via information provided as whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied 

Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies. 

Issues or concerns with your experience? Contact us via hello@mascot-link.com 

Ask questions via Live Help Chat monitored 9-7 CST or email us via hello@mascot-link.com.