People often ask...

Moondog makes a limited number of in-seat deliveries each home game for ticketed fans at the Rocket Mortgage Fieldhouse. 

Questions or concerns? Contact us via hello@mascot-link.com

Arrival updates will be provided via SMS (text message) on delivery day when the mascot is en route to your seats.  These will be sent to the number provided during the booking process. 

The responsibility of notifying the intended recipient of the mascot visit falls on the purchaser not the mascot, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans 😙

Selection of a mascot visit date & time occurs at checkout and is final at point of purchase..

Should the recipient of a mascot visit not be present at the seat location provided, we cannot guarantee that the mascot will return to their seats that night. We will first attempt to call the recipient via contact phone number provided.

Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government COVID policies. 

Issues or concerns with your experience? Contact us via hello@mascot-link.com 

Ask questions via Live Help Chat monitored 9-7 CST or email us via hello@mascot-link.com.