People often ask...

Does Moondog make special deliveries at Cavs Games?

Moondog makes a limited number of in-seat deliveries each home game for ticketed fans at the Rocket Arena. 


Questions or concerns? Contact us via hello@mascot-link.com

How do I know exactly when Moondog will arrive? 

Arrival updates will be provided via SMS (text message) on delivery day when the mascot is en route to your seats.  These will be sent to the number provided during the booking process. 

What is your special delivery policy? 

The responsibility of notifying the intended recipient of the mascot visit falls on the purchaser not the mascot, MascotLink Bookings, nor other partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans.


Selection of a mascot visit date and time occurs at checkout and is final at point of purchase.


Should the recipient of a mascot visit not be present at the seat location provided, we cannot guarantee that the mascot will return to their seats that night. 

What is your return policy? 

Gifts and experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government policies. 


Issues or concerns with your experience? Contact us via hello@mascot-link.com 

I still have questions - how can I get in touch? 

Ask questions via hello@mascot-link.com. 


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