Islanders mascots make a limited number of in-seat deliveries each home game for ticketed fans. *Purchasing a mascot in-game visit does not include a ticket or access to the game itself. This is intended to be an add-on experience for ticketed fans*

It is the responsibility of the purchaser to communicate any updates to seat locations on game day. Sparky and Nyisles love taking pictures with fans, but please be considerate of those around you and the game action ahead of doing so. 

Sparky and Nyisles make in-seat visits throughout the game. 

Specific arrival updates will be provided via SMS (text message) on delivery day when mascot is en route. This will be sent to the number provided during the booking process. 

The responsibility of notifying the intended recipient of the visit or experience falls on the purchaser not the mascot, MascotLink Bookings, nor other partners. Especially, as this may or may not be a surprise for the intended recipient.  😃

Selection of an in-game experience or local delivery time slot occurs at checkout and is final at point of purchase. Special deliveries will only be made to the street address or in-game seat location provided in the booking process. 

Anywhere (within reason)! Any location outside of a 25-mile radius from UBS Arena will be subject to an added charge.

Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government policies. 

Issues or concerns with your experience? 

Contact us via hello@mascot-link.com 

Please note, we can only assist with questions related to mascot events & appearances. If you have general questions about New York Islanders tickets, programs, or offerings, please contact the team via email at New York Islanders Contact Us page.