Special Deliveries Policy – MascotLink

Special Deliveries Policy

Best Practices for gifting special  deliveries

  • GET THE DELIVERY ADDRESS RIGHT Know where your recipient will be on delivery day during designated window PRIOR to purchasing. The address you entered is considered final once booked.
  • MAKE SURE THEY ARE HOME Give your recipient a head's up that they should be at special delivery address on delivery day during delivery window. 

Special Delivery Policies

  • The responsibility of notifying the intended recipient of the delivery window falls on the purchaser not Boxxed Up nor its partners. As a special delivery may or may not be a surprise for the intended recipient, we would not want to spill too many beans. 
  • Selection of a special delivery time slot occurs at checkout and is final at point of purchase.
  • Special deliveries will only be made to the address provided in the purchase process*. 

Special Delivery Times 

  • Deliveries can be made during available times slots provided during checkout process 
  • Delivery windows vary per team and season. Delivery windows range from 2 - 4 hours to accommodate necessary travel between deliveries. 

Special Delivery Eligible Locations 

  • Deliveries can be made to locations within established local radius which vary by team/partner
  • Check eligibility by zip code

Special Delivery 

  • Should the recipient of a special delivery not be present at a given address (provided by purchaser on order form) we will first attempt to call the recipient via contact phone number provided at checkout. If contact is not made after 5 minutes, we will call the purchaser via contact phone given at checkout to advise whether to 1.) leave package at intended location 2.) reschedule delivery with additional fees applied