People often ask...

Mascot seat visits are made throughout the game during stoppages in play. They are not available during intermissions. Seat locations captured in the booking process are considered final. It is the responsibility of the purchaser to communicate any updates to seat locations on game day.

*Purchasing a mascot in-game visit does not include a ticket or access to the game itself. This is intended to be an add-on experience for ticketed fans

The mascot makes in-seat visits throughout the game during stoppages in play.

Specific arrival updates will be provided via SMS (text message) on delivery day when mascot is en route.  These will be sent to the number provided during the booking process. 

Often times mascot seat visits are surprises for the lucky recipient! The responsibility of notifying the intended recipient of the visit or experience falls on the purchaser not the Dallas Mavericks, mascot, MascotLink Bookings, nor other partners. 

Selection of an in-game experience occurs at checkout and is final at point of purchase. 

Special deliveries will only be made to the in-game seat location provided in the booking process. 

Gifts & experiences are non-refundable unless the event is cancelled or rescheduled due to league or local government policies. 

Issues or concerns with your mascot experience? 

Contact us via hello@mascot-link.com 

Please note, we can only assist with questions related to mascot experiences booked through the MascotLink platform. If you have general questions about Dallas Mavericks, programs, or offerings, please contact refer to the team's primary website.